The Office of Emergency Management (OEM) is in the business of urban resiliency, the protection of lives and property through exacting communications to decision-makers and through the total coordination of resources, on-location and on-time. OEM strives for a 'whole community' approach, meaning collaborative stewardship in government and in private entities, thereby allowing civic society to bounce back from the shocks of our increasingly complex culture.
JOB SUMMARY: Under the direction of the 911 Communications Manager, the Command Duty Office (CDO) will provide oversight of the following: the Emergency Medical System(EMS) hospital alerting tool, Pulsara; the mass casualty incident management, WITRAC; the emergency alert system, EverBridge; the Computer Aided Dispatch (CAD) system, FATPOT; the dashboard, FirstWatch; the dispatcher assisted CPR & HERC Hotline; the WISCOM roll-calls; news outlets on Critical Mention; the NexGen tornado siren system; as well as IMSD/FMD work order tracking and overall County welfare and state of readiness.
System Oversight. Monitor all activity on hospital alerting tool Pulsara and ensure all required information is obtained per protocol. Serve as the backup for receiving and disseminating Patient Care Field reports to hospitals.
Coordinate Transports. Triage all trauma patient calls per the Trauma Activation Protocol. Coordinate out-of-county and private ambulances companies transporting to Froedtert & Children's Hospitals and alert the appropriate hospital team. Coordinate with hospital personnel as needed.
Facilitate Medical Control. Coordinate communications between the Paramedic Field Providers and MCW Physicians to facilitate Online Medical Control. Monitor OLMC via Pulsara and track response times.
Dispatch CPR Calls. Answer and handle all dispatcher assisted CPR calls for cardiac arrest patients transferred from municipal PSAPS and enter the case information into the database. Participate in mock call training.
Track Data and Emergency Alerts. Maintain Countywide situational awareness thru monitoring of the CAD fusion platform FATPOT and data dashboard, FirstWatch. Disseminate emergency alerts via EverBridge. Complete notifications to internal/external agencies up to and including senior leadership.
Monitor Overall County Welfare and Readiness. Establish and maintain relationships with County dispatch centers to include MCSO LEAD, MCTS, Highway, Airport, and FMD CityWorks. Track and monitor activities to create an overall "state of welfare and readiness" in Milwaukee County’s properties, assets, and jurisdictions.
Monitor Adjacent Systems. To include the statewide public safety radio, WISCOM; the City of MKE fire/EMS/police radio system, Opensky; and the national weather safety radio, NOAA. Must have 100% participation in roll calls, ad-hoc calls and operate as necessary for OEM.
Manage Mass Casualty Incidents. During a mass casualty or emergency/disaster, notify Medical Director and OEM leadership. Also notify area Emergency Departments using WITRAC and provide regular status updates. Request and process ED Bed Polls and support on scene triage/transportation officers.
Operate Tornado Siren System. Monitor the National Weather Service for tornado alerts and activate the Milwaukee County tornado sirens when necessary via the NexGen siren system. Perform monthly tests of the system, utilize the UHF radio system, and log results.
Work any assigned shift including weekends and holidays as required. Position is subject to mandated overtime, scheduled and unscheduled.
Perform other duties as assigned.
Current Wisconsin resident at time of application
High school diploma or G.E.D. equivalent is required
Must be able to pass a criminal background, including fingerprinting, and an employment verification check
At least one (1) year of high intensity multi-channel radio AND dispatching work experience
At least one (1) year of experience working as an Emergency Medical Technician basic ambulance attendant
Must be able work any assigned shift including weekends and holidays as required. Position is subject to mandated scheduled and unscheduled overtime
Proficient in the use of Microsoft Word/Excel
Note: All appointees must successfully complete the Transaction Information Management Enforcement (TIME) system training within six (6) months of hire date AND must be Criminal Justice Information Services (CJIS) compliant within six months of hire date.
Knowledge, Skills and Abilities: Knowledge of radio communications procedure; knowledge of basic Emergency Medical terminology; knowledge of common Emergency Medical Services forms and reports; skill in receiving and transmitting calls accurately; oral and written communication skills; ability to operate a radio network; ability to enter and retrieve data from a personal computer; ability to handle emergency calls quickly and efficiently; ability to work under pressure; ability to perform mathematical computation; ability to work in a confined area for extended periods of time; ability to sit for long periods of time; ability to work effectively and harmoniously with physicians, nurses and allied health personnel. Ability to push/pull/lift/carry up to 50lbs as needed.