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Human Service Worker, Enrollment Counselor-Bilingual (Spanish)

Position Type:  Full-Time, Hourly

Department:  Disability Resource Center (Coggs location)

Compensation Range:  $41,213.07 - $56,612.81
Closing Date:  02/23/18 @ 5:59 pm CST

The mission of the Disability Resource Center (DRC) of Milwaukee County is to enhance the quality of life for all individuals with physical, sensory, and intellectual disabilities and their support networks living in Milwaukee County by addressing their needs and providing Individualized opportunities for persons to participate in the community with dignity and respect, while acknowledging their cultural differences and values.

Job Summary: Under the direction of the DRC Manager, this position assesses and determines long-term care eligibility for customers who have a physical or intellectual/development disability. This HSW Enrollment Counselor will specifically provide options and enrollment counseling to customers who speak Spanish. The eligibility determination process involves completing a long-term care functional screens and calculating the results.

Job Responsibilities

  1. Completes a detailed assessment of client’s functional abilities utilizing state tools (long-term care functional screens) and calculates results. Consults with screen liaison and gathers medical documents as necessary.

  2. Reviews long-term care functional screen results and provides information to customers about long-term care options and resources available in Milwaukee County. Explains all forms, paperwork and signatures which are necessary for enrollment.

  3. Completes all necessary activities to complete and close case.

  4. Provides backup telephone coverage (Information and Assistance), regarding publicly funded long-term care options.

  5. Attends regular meetings with other members of their unit to discuss case and other issues.

  6. Attends regular trainings sponsored by Disabilities Services.

  7. Checks and responds to email and voicemail communication.

  8. Travels to and from customer homes approximately 50% of the time.

  9. Completes all other duties as assigned.

Minimum Qualifications

  • Resident of the state of Wisconsin

  • Valid Wisconsin driver’s license with access to an insured and reliable vehicle.

  • Able to read, write, and speak Spanish fluently.

  • Bachelor’s Degree required, preferred major in social service, human services or a closely related field. Master’s degree preferred

  • One (1) or more years of experience working with adults who have a physical and/or intellectual/developmental disability (ages 18 – 59) in a social service setting

Preferred Qualifications:

  • Knowledge of publicly funded long-term care programs

  • Experience with Forward Health, Midas and/or CARES software programs

  • Certified as Long-Term Care Functional Screening or completion of certification is required within 30 days of hire and must be maintained as a condition of employment

  • Proficient at using a personal computer

Knowledge, Skills, and Abilities:  Skills needed for success in this role include; customer focus, excellent verbal communication skills, patience, ability to write succinctly, professionalism, critical thinking, and being accountable.  HSWs must have the ability to work collaboratively with other units and organizations within and throughout the county.  Proficient in common office suite computer programs; data collection, analysis and in the use of general office equipment.




Special Instructions: This Original Examination is open to qualified internal and external candidates of the State of Wisconsin.  The selection process will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods.

Milwaukee County offers competitive benefit package including group life, health and dental insurance; including major medical coverage of employees and dependents; deferred compensation and contributory pension plan, pre-tax childcare and dependent care program. Additionally, the federal government offers a loan forgiveness program for employees that serve in the public sector. 


Milwaukee County is an Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability genetic information or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.