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Human Service Worker, Information & Assistance Specialist

Position Type:  Full-Time, Hourly

Department:  Disability Resource Center (Coggs location)

Compensation Range:  $41,213.07 - $56,612.81
Closing Date:  02/14/2018 @ 5:59 pm CST

The mission of the Disability Resource Center(DRC) of Milwaukee County is to enhance the quality of life for all individuals with physical, sensory, and intellectual disabilities and their support networks living in Milwaukee County by addressing their needs and providing Individualized opportunities for persons to participate in the community with dignity and respect, while acknowledging their cultural differences and values.

Job Summary: Under the direction of the DRC manager, this position will answer incoming calls on the Information and Assistance phone lines and provide requested information regarding Long Term Support (LTS) and Adult Protective Service (APS) to disabled adults (ages 18 – 59). Responsibilities also include attending to walk-in customers.

 Job Responsibilities: 

  1. Answer incoming calls, respond to customers questions about disability related services and take referrals for Long Term Support (LTS) and Adult Protective Services (APS) programs.
  2. Look up customer’s eligibility information for LTS and/or APS in CARES, Forward Health, and MIDAS.
  3. Prepare folders for customers who qualify and turn in for confirmation of eligibility. For customers who do not qualify, refer to a Disability Benefits Specialist (DBS).
  4. Attend to walk-in customers requesting information regarding for LTS and APS programs.
  5. Attend regular training's sponsored by the Disabilities Resources Center.
  6. Check and respond to email and voicemail communication to customers.
  7. Other duties as assigned. 

Minimum Qualifications

  • A resident of the state of Wisconsin

  • Bachelor’s Degree required, preferred major in social service, human services or a closely related field. Master’s degree preferred

  • One (1) or more years of experience working with disabled adults (ages 18 – 59) in a social service setting

  • Knowledge of publicly funded long-term care programs

  • Experience with Forward Health, Midas and/or CARES software programs highly preferred

  • Proficient at using general office equipment including a multi-line phone, copier, fax, printer and scanner

Knowledge, Skills, and Abilities:  Skills needed for success in this role include; customer focus, excellent verbal communication skills, patience, ability to write succinctly, professionalism, critical thinking, and being accountable.  HSWs must have the ability to work collaboratively with other units and organizations within and throughout the county.  Proficient in common office suite computer programs; data collection, analysis and in the use of general office equipment.



Special Instructions: This Original Examination is open to qualified internal and external candidates residing in the State of Wisconsin.  The selection process will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods.

Milwaukee County offers competitive benefit package including group life, health and dental insurance; including major medical coverage of employees and dependents; deferred compensation and contributory pension plan, pre-tax childcare and dependent care program. Additionally, the federal government offers a loan forgiveness program for employees that serve in the public sector. 


Milwaukee County is an Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability genetic information or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.