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Human Service Worker - Aging (Access)

Position Type:  Full-Time, Hourly (currently hiring for two openings)

Department:  Department on Aging (Coggs location)

Compensation Range:  $41,213.07 - $56,612.81 ($19.80 - $27.21 per hour)
Closing Date:  02/13/2018 @ 5:59 p.m. CST 

The mission of the Milwaukee County Department on Aging is to affirm the dignity and value of older adults of Milwaukee County by supporting their choices for living in, and giving to, our community. Milwaukee County is one of only seven communities in the nation named as "most livable for people of all ages" and recognized for "best practices that can be used by local governments throughout the country in preparing for the aging of the baby boom population" by the United States Administration on Aging. The federally designated Area Agency on Aging and the County Aging Resource Center (ARC) serves Milwaukee County residents age 60 and over.

Job Summary:  Under general supervision at the Milwaukee County Department on Aging (MCDA) Resource Center, Human Service Workers function in accordance with the regulatory guidelines provided by Wisconsin DHS ADRC Scope of Services Contract and approved social work principles, practices and problem-solving techniques to serve the people of Milwaukee County age 60 and older. The Human Service Worker, Access provides Options Counseling and completes state Long Term Care (LTC) functional screen (in the home) to determine eligibility to the array of state Family Care Medicaid programs under guidelines and with timelines established by County, State, and Federal contracts and rules. This position also completes general follow-up to Call Center referrals.


Job Duties:

  1. Counsel. Provide information, via phone and face-to-face contact, to consumers and their families regarding available programs. Assist with eligibility determinations, and provide community resources to older adults and their caregivers.

  2. Screen. Complete state Long Term Care Functional Screens, including obtaining verified diagnosis and inputting all data into web-based state LTCFS application. Determine functional eligibility for public programs and communicate the results to consumers.

  3. Document. In a clear, accurate, timely, and objective manner document the activities, including demographic information related to consumer, and all case notes.

  4. Application. Provide enrollment counseling to assist consumers in program selection and for filing/forwarding all necessary documents to assist consumers in their applications for public LTC programs to include SSSI-E certifications.

  5. Reports. Complete time and encounter reporting in an accurate and timely manner.

  6. Travel. Most HSWs travel regularly throughout Milwaukee County to meet community members in their homes.  Routine hours of operation are 8 am to 4:30 pm, however, on occasion staff may be required to take an appointment outside of routine hours to meet an individual’s needs.

  7. All other duties as assigned.

Minimum Qualifications

  • A resident of the state of Wisconsin

  • Current Wisconsin Driver's License and access to a reliable insured vehicle; both maintained throughout employment

  • Bachelor’s Degree or higher in Social Work, Nursing, Human Services or a closely related field from an accredited college or university is required. Master’s degree preferred

  • At least one (1) year of experience working with individuals 60 years or older in a long-term care or social service agency setting.  Preferred areas of experience are case management at a health/social service or mental health agency, conducting assessments at a health/social service or mental health agency or utilizing health/mental health/social work screening tools. 

  • Must achieve State of Wisconsin Long Term Care Functional Screener Certification within 45 days of hire.

Knowledge, Skills, and Abilities:  Skills needed for success in this role include; customer focus, excellent verbal communication skills, compassion for older adults, patience, ability to write succinctly, professionalism, critical thinking, and being accountable.  HSWs must have the ability to work collaboratively with other units and organizations within and throughout the county.  Proficient in common office suite computer programs; data collection, analysis and in the use of general office equipment.




Special Instructions: This Original Examination is open to qualified candidates in the State of Wisconsin.  The selection process will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods.

Milwaukee County offers competitive benefit package including group life, health and dental insurance; including major medical coverage of employees and dependents; deferred compensation and contributory pension plan, pre-tax childcare and dependent care program. Additionally, the federal government offers a loan forgiveness program for employees that serve in the public sector. 



Milwaukee County is an Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability genetic information or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.