Milwaukee County Overview
Located on the shores of Lake Michigan, Milwaukee County is home to nearly one million residents, six Fortune 500 companies, a dozen universities, and hundreds of cultural venues, activities and events (www.visitmilwaukee.org). Milwaukee County government employs over 4,000 professionals and is responsible for key public functions including Parks, Transportation, Zoo, Senior Services, Criminal Justice, and Health and Human Services. In recent years, despite significant structural deficit issues, Milwaukee County government has developed balanced budgets, increased and improved critical services for residents, and spurred major economic development.
Department of Child Support Overview
The Department of Child Support Services employees are dedicated to the goal of ensuring that all children are supported by both parents whenever possible. The Department operates the State of Wisconsin's child support program for Milwaukee County and manages over 125,000 cases. In doing so, the Department locates absent parents, establishes paternity, and establishes and enforces child support orders.
The Department has five divisions: Establishment, Enforcement, Financial, Legal, and Operations. Establishment is responsible for establishing paternity, obtaining support orders, and maintaining the Customer Service unit of the Department. The Enforcement Division handles income withholding, contempt actions, modification reviews, interstate enforcement, and tax refund interception. The entry of family court orders on Wisconsin's Kids Information Data System (KIDS) and the proper disbursement of support payments is the focus of the Financial Division. The Legal Division represents the Department in family court hearings. Operations is responsible for maintaining the infrastructure of the Department: its human resources, computers, supplies, and budget.
Milwaukee County seeks a performance-driven individual to serve as Director of Child Support Services. The Director works under the general direction of the County Executive, and is responsible for managing day to day operations of Wisconsin's largest child support agency, with 130 employees, 125,000 cases and a $20 million budget. The Director ensures process improvement to achieve child support performance goals, for long-term strategic planning and for maintaining positive relationships with elected county leaders, the courts, state agencies, other state child support leaders, the legislature and the media.
The Director, reporting directly to the County Executive is responsible for:
Strategy Development. Establish long and short term strategic direction for the Department, including strategic-level, mission-driven goals that advance the mission of Child Support Services and place it at a national best-in-class level.
Strategy Execution. Provide steady progress toward identified strategic-level, mission-driven goals and targets. Report to the County Executive on performance and progress toward goals on a regular basis.
Operations and Programmatic Oversight. Provide day-to-day operations and programmatic oversight that results in the provision of high-quality services to the community. Provide guidance to division heads with regard to goals, key performance indicators with best practice benchmarks. Report to County Executive on operational and programmatic key performance indicators.
Financial management. Work toward financial sustainability of the Department, in light of uncertain state and federal revenue sources through best practice and innovative solutions.
Serve as a member of the County Executive’s strategic leadership team and play a front-line role, with other department leaders, in moving the County to a model government – as defined by the Baldrige criteria.
Work closely with the County Board, as a key partner in creating a high-performing organization.
Required Skills and Abilities
The qualified candidate will have a passion for public service, combined with an in-depth knowledge of system planning and compliance. Candidates will have a proven track record of developing new program strategies, vision, and delivering results. The ideal candidate will be a strong and confident leader with excellent project management skills and an unquestionable sense of integrity and honesty. Candidates will be able to organize and express ideas through excellent oral and written communications to a wide variety of audiences, including strategic partners, community groups, and other boards and committees.