The Manager IT Applications is the focal point for managing production “run” teams as well as governance, and support of applications at Milwaukee County. The position is responsible for effectively analyzing, planning, organizing, and leading teams in support of production applications while managing risk, workload, scope, capacity, schedule, and budget.
This role also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management and executives in the delivery and support of applications that ensure the needs of business users are fully addressed and continuous improvement is being achieved. The position will be held accountable for ensuring that their team is meeting expectations and completing tasks.
- Review the software development lifecycle in the current Application & Integrations portfolio to reduce current footprint; reduce incidents through root cause analysis and proactive system enhancements.
- Management software agreements and application maintenance outsourcing; implement and monitor standards around scope, financial management, service level agreements; ensure compliance to mitigate risk, increase service/business impact and reduce costs.
- Identify potential risks associated with the Application & Integrations portfolio. Prioritize and create mitigation and risk retirement strategies. Lead risk retirement projects per priorities.
- Provide Level 2 and Level 3 Application & Integration support; identify and actively manage the application portfolio and supporting technology. Ensure external integrations adhere to IMSD and relevant industry standards.
A Bachelor’s in IT, Business or a closely related field and five (5) years of experience in maintaining systems, solutions and applications. Three (3) years of supervisory experience and a valid driver’s license is also required.
Direct experience successfully managing IT applications in large, distributed organizations.
Proficiency in handling the most complex of technical concepts, latest application tools and technologies and strong application troubleshooting techniques
Ability to effectively lead and influence teams and inspire others to achieve goals through innovation, quality and excellence.
Ability to identify strengths and weaknesses of team members and suitably make changes if required.
Ability to match project tasks with opportunities for development so that employee potential is utilized to the maximum.
Is an IT Applications leader and expert with demonstrated success on highly complex projects.
Ability to prioritize tasks and be able to adjust priorities.
Milwaukee County offers competitive benefit package including group life, health and dental insurance; including major medical coverage of employees and dependents; deferred compensation and contributory pension plan, pre-tax childcare and dependent care program. Additionally, the federal government offers a loan forgiveness program for employees that serve in the public sector.
Milwaukee County is an Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability genetic information or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements.