Position Description: The Transportation Coordinator will assist County residents, including people with disabilities, veterans, and older adults, to access and navigate available transportation options. They will serve as the expert transportation resource within the Aging and Disability Resource Centers and will provide technical expertise and training to ADRC staff. This position will also document all transportation services and will develop an online directory of transportation options. The position will also develop and coordinate training and educational programs for its target populations as well as convene and staff an Interagency Transportation Coordination Council to be established by the County Board of Supervisors and County Executive. The Transportation Coordinator position was established in response to needs identified by constituents, various County commissions and boards, and the County’s Transportation plan. The position is funded through a Federal Transit Administration grant that is awarded by the Southeastern Wisconsin Regional Planning Commission (SWRPC).
- Promote, enhance, and facilitate access to available, affordable, and accessible transportation services, as well as help residents with disabilities, older adults, veterans, and low-income residents to navigate publicly funded transportation options within Milwaukee County.
- Staff an interagency transportation advisory council in coordination with the Milwaukee County Department of Transportation which includes representatives from transportation providers, county departments, and mobility managers in surrounding counties to coordinate area transportation services to insure optimum transportation opportunities for residents.
- Maintain an understanding of current laws, programs, policies, and procedures related to transportation including how these directly affect services to older adults, veterans, and residents with disabilities. Monitor policy and legislative developments and educate County Commissions and Advisory Councils on the impacts to residents.
- Provide technical expertise and train Aging and Disability Resource Center (ADRC) staff regarding transportation issues, programs, and options. Coordinate one-step transportation call center to disseminate information on all travel modes as well as to manage eligibility requirements for residents.
- Document existing transportation services and create a comprehensive online directory of transportation options, sharing the directory with Aging and Disability Resource Centers and other stakeholders to encourage referrals, to increased access and usage of existing transportation services.
- Develop training, educational programs, and materials for County residents, including older adults, veterans, and people with disabilities regarding public and alternative transportation options available in their communities. In collaboration with Mobility Managers at MCTS provide public forums and informational programs on transportation for residents.
- Coordinates transportation needs assessment among residents for the Area Aging Plan, ADRC plan, Disabilities Services Division plan, and Milwaukee County comprehensive transportation coordination plan.
- Develop new ways to remove barriers for transportation to and from jobs and employment support services, including those located in adjoining counties, for older adults, veterans, and individuals with disabilities who are residents of Milwaukee County.
- Support the development of new transportation options and new funding sources including grant opportunities. Evaluate the intersection of current funding resources to maximize the availability of existing transportation options to County residents, including travel between adjoining counties.
- Monitor existing transportation contracts and services and support vendors in the delivery of timely, accessible, and responsive transportation for County residents.
- Perform all other duties as assigned.
- Must be a current resident of the State of Wisconsin
- Bachelor’s Degree or higher in Public Administration, Urban Planning, Economics or in a closely related field is required
- At least two (2) years of recent and related experience working in transportation coordination, administering public policy, or in a social work service coordination role.
- Proficient (advanced skills) in the use of a personal computer and Microsoft Office software (e.g. Word, Excel, PowerPoint)
- Intermediate experience with data management and online interface systems
- Basic experience with Logistics/GIS software systems
- Basic experience with Grant/Case Management systems
- Professional experience in public speaking and giving presentations to large groups is preferred.
- Ability to lift/carry up to 10lbs and push/pull up to 15lbs as needed
Knowledge, Skills, and Abilities: Read, analyze, and interpret safety rules, operating/maintenance instructions and procedure manuals, scientific/technical journals and procedures, government regulations, financial and legal documents. Perform within difficult or complex working conditions or situations not easily evaluated; decisions require considerable judgment, initiative, and ingenuity in areas there is little precedent. Ability to work effectively and harmoniously with others; demonstrated interpersonal skills showing an ability and sensitivity to working with and engaging a variety of different people and stakeholders; knowledge of community resources in the area of health and social services and the ability to utilize them effectively; attention to detail, accuracy, and excellent organization skills while working in a team environment; ability to build community partnerships within diverse communities; excellent verbal and written communication skills including, proofing, grammar, spelling, text editing, and writing; ability to communicate with the large and small groups including presentation skills in a public forum; must have the ability to liaise with individuals from both public and private organizations.