Job Summary: Under the direction of the Children’s Program Manager, the Disability Services Coordinator monitors compliance of service provision including eligibility, ongoing services, and assessments for the Children’s Long-Term Support (CLTS) Waiver Program and the Children’s Community Options Program (CCOP). This position provides oversight and monitoring of compliance of CLTS and CCOP activities. The major objective for the coordinator is to supervise and oversee the referral and case processing outcomes for services provided to children ensuring they are compliant with Federal and State requirements for CLTS and CCOP.
Provides oversight and supervision of CLTS and CCOP referrals ensuring timeliness, compliance, and access to Children's Programs. Oversees the CCOP program, eligibility determinations, service plans and referrals.
Monitors intake and referrals received; facilitate case assignment for eligibility determinations while also overseeing CCOP service coordination and provision. Provide and coordinate services both internally and externally for families.
Monitors and reviews all initial eligibility determinations to ensure compliance with Medicaid regulations and timeliness. Aids parents with referrals to other services and supports as well as referral of new providers.
Responds to inquiries from contract agencies, school personnel, families, and other stakeholders concerning CLTS Birth to 3, CCOP and CCS to raise awareness of services. Performs Child Find collaboratively to identify eligible children, families, and services.
Assists in the development of internal operational guidelines and procedure which reflects compliance with state, local, and county program's initiatives as well as initiatives to improve or expand services. Oversees implementation of guidelines and procedure ensuring compliance with Medicaid regulations.
Collects and analyzes program data monthly, quarterly, and annually. Provides information regarding program improvement activities and respond to quality assurance benchmarks. Develops program reports routinely to include review of files and collection of critical incidents.
Participates in regional, state, and routine meetings with contract agencies to troubleshoot challenges and identify solutions to address knowledge and skill gaps which create barriers to performance. Reviews state and federal guidelines for administration of the program.
Provides technical assistance to internal and external customers regarding eligibility to ensure compliance with regulations. Performs activities which support access for families by implementing policy and procedure changes.
Performs all other duties as assigned.
Resident of the state of Wisconsin
Valid Wisconsin driver’s license which can be maintained throughout employment
Bachelor's degree or higher from an accredited college or university in the field of Social Work, Psychology, Human Services or in a closely related field is required. Master’s degree preferred.
At least three (3) years of recent experience working in a Children's Programs, Disabilities, Social Work, or Sociology area with children is REQUIRED. Specific experience with young children with disabilities and their families is highly desirable
At least one (1) year of supervisory or management experience in a social services field is required
Certified Children's Functional Screener and/or CLTS Waiver Basics Training is desirable
Proficient at using a personal computer and related software
Willing and able to travel within community approximately 15% of the time
Knowledge, Skills, and Abilities: Require advanced analysis skills, problem solving skills; ability to identify other programmatic supports, informal and formal, to support families. Children's Program staff should have competencies which demonstrate they understand child and life span development, dynamics of family relationships, family support, and parenting education (e.g. principles methods and approaches, parent guidance and nurturing principles, child and family health and safety concerns, concepts of diversity in family systems, and relationships among family, school and community). Skills needed for success in this role include; customer service, excellent verbal communication, patience, writing succinctly, critical thinking, and a professional approach. Must have the ability to work collaboratively with other units and organizations within and throughout the county. Proficient in common office suite computer programs; data collection, analysis and in the use of general office equipment; ability to lift, carry, push, and pull 10-20 lbs. as needed.