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IT Applications Analyst - Fiscal

Posting Date:  February 12, 2020
Position Type:  Full - Time, Salaried

Department: 1164 - DAS 

Compensation Range:  $50,735 - $91,028 Annually
Closing Date:  Open until filled.

Job Summary:  IT Applications Analyst utilizes specialized knowledge of software & systems components and applies knowledge and skills in problem-solving, implementing configuration changes, including technical expertise in assigned systems. Analyzes, documents, installs, supports, and maintains applications, software, and systems.

Job Responsibilities:

  1. Hands-on support for day-to-day usage of solutions. Facilitate the investigation of production outages/problems and the subsequent restoration of service; diagnose and resolve issues; ensure determination of root cause with plans for remediation.

  2. Maintains a deep domain knowledge of the functionality of Milwaukee County Enterprise applications, technology, and integrations.

  3. Lead development and maintenance activities for assigned applications.

  4. Provides technical support to IMSD staff and customers.

  5. Converts requirements into appropriate system configurations.

  6. Supports the planning, creation & implementation of interfaces & other integration as necessary.

  7. Strive to implement elegant solutions which will result in less issues, less complexity, and easier ability to troubleshoot & maintain.

  8. Ensure delivered solutions meet Milwaukee County’s standards for security, data integrity, platform, and performance.

  9. Work with Manager, assigned team, and business unites to execute on assigned application roadmap per schedule and budget.

  10. Ensure that configuration management policies and procedures are in place and followed consistently.

  11. Be self-motivated, self-directed, and have a sense of urgency around solving production problems.

  12. (Re)install, (re)configure, and upgrade software and systems.

  13. Be an advocate for your applications and systems to keep them up-to-date and operating efficiently.

  14. Provide input to key technology design decisions by conducting technical review of design; evaluate and provide recommendations.

  15. Utilize Team Foundation Server / Azure DevOps for source code repository.

  16. Creates, implements, maintains and tests DR procedures for applications.

  17. Ensures Change control and support ticketing processes are executed by defined procedures.

  18. Practice strong personal management routines; effectively participates in the IMSD performance management process to drive goals & performance; Works effectively in a matrix environment & develop a culture of collaboration; Ensures IMSD reputation for solid delivery.

  19. Use a data driven approach to drive process improvement for all supporting activities.

  20. Partner with 3rd party vendors to review deliverables and hold them accountable.

  21. Desire to learn and become an expert with other technologies as needed.

  22. Be able to learn and adapt to processes, tools, and methodologies.

  23. Help to implement processes, tools, and methodologies to make the tech team more successful.

  24. Stay current with various web technologies and share unique insights with the team.

  25. Rotating on-call support a few weeks per year.

  26. Other related duties as assigned.

Knowledge, Skills, and Abilities:

  • Excellent communication skills both verbal and written.

  • Experience setting up and managing web-based applications.

  • Well versed in technical concepts, approaches, and designs.

  • Solid understanding of internet technologies like HTTPS, FTP, IIS, SMTP, DNS, and VPN.

  • Experience with programming languages like SQL, HTML, Visual Basic, C#, Visual C++, Javascript, Java, PHP, Python, or other.

  • Experience working with databases like Azure SQL, SQL Server, MongoDB, Oracle, Access, or other database technologies.

  • Experience with file formats like CSV, XML, fixed-length, and EDI.

  • Experience with content management systems like OnBase, Titan, or other.

  • Knowledge of internet-based productivity suites like Microsoft’s Office 365 or Google’s G Suite.

  • Working knowledge of Agile and waterfall methodologies for planning and executing work.

  • General knowledge of network hardware/protocols and desktop hardware/operating systems. 

Minimum Qualifications

  • Possession of a valid Driver’s License at time of application with the ability to obtain a Wisconsin Driver’s License within six (6) months of hire and maintained throughout employment.

  • Level III:  Bachelor’s Degree required (Computer Science, Math, IT, or Engineering highly desired), or 5+ years of professional experience with applications and technology solutions.

  • Level II:  Bachelor’s Degree in IT, Engineering, or Business-related and 2+ years of professional experience with technology.

  • Level I:  Associate Degree and 2+ years of professional experience with technology.

  • Advance knowledge of all related computer and software applications, such as word processing and spreadsheets.



Note: This Original Examination is open to all applicants authorized to work in the United States.  Appointee must establish residency in the State of Wisconsin within six (6) months of appointment and maintain residency during incumbency.  In accordance with Rule III Section 11 of the Civil Service Rules a non-competitive examination will be held for this position. The non-competitive examination will consist of a review of candidate materials, education and related experience.  

Milwaukee County offers a comprehensive blend of benefits designed to make your life better both inside and outside of the workplace. Milwaukee County conducts job related criminal background checks and pre-employment screenings.

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Milwaukee County is an Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability genetic information or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.