Position Summary: Under the direction of the IT Director-IT Manager-Applications, The Manager IT Applications is the focal point for managing production run teams, governance, and support of applications at Milwaukee County. The position is responsible for effectively analyzing, planning, organizing, and leading teams in support of production applications while managing risk, workload, scope, capacity, schedule, and budget. This position also works closely with project sponsors, business and technical partners, subject matter experts, end users, technical resources (internal and third-party vendors), senior management, and executives in the delivery and support of applications that ensure that the needs of business users are fully addressed, and continuous improvement is being achieved. The Manager IT Applications will be held accountable for ensuring that their team is meeting expectations and completing tasks.
Staff Management & Development. Manage, mentor, & retain members in area of supervision, establish & maintain a professional culture, set up development strategies to promote high performing staff & work environment; Leads performance management process for area of supervision.
Developmental Planning and Operations. Responsible for the budget & monitoring spend for this function; Supports IT Director – Business Applications to ensure reporting, maintaining contract Management & ensuring business requirements are met. Develops, implements & monitors operational process improvement to increase quality of service.
Continuous Improvement. Review the Software Development Lifecycle in the current Application & Systems portfolio to reduce current footprint; reduce incidents through root cause analysis and proactive system enhancements.
Vendor Management & Contract Management. Manage application maintenance outsourcing & software contract agreements; Implement and monitor standards around scope management, financial management, service level agreements (SLA), ensure compliance to mitigate risk, increase service/business Impact & reduce costs.
Risk Identification, mitigation and retirement. Identify potential risks with the Application & Integrations portfolio. Prioritize and create mitigation & risk retirement strategies. Lead risk retirement strategies. Lead risk retirement projects per priorities.
Provide Level 2 and Level 3 Applications & Integration support identify and actively manage the application portfolio and supporting technology. Ensure external integrations adhere to IMSD and relevant industry standard.
Perform all other duties as assigned.
Bachelor’s Degree or higher in Information Technology or Business Management from an accredited college or university.
At least five (5) years of practical work experience in maintaining systems, solutions, and applications.
At least three (3) years of practical work experience supervising in Information Management or similar professional groups.
Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets.
Additional Knowledge, Skills & Abilities: Ability to effectively lead and influence teams and inspire others to achieve goals through innovation, quality and excellence; Ability to identify strengths and weaknesses of team members and suitably make changes if required; Ability to match projects tasks with opportunities for development so that employee potential is utilized to the maximum; An IT Applications leader and expert with demonstrated success on highly complex projects; Ability to prioritize tasks and be able to adjust priorities.