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Benefits and HR Metrics Manager

Position Type: Full-time, Salary

Department: Human Resources

Compensation Range: $84,297.86 - $100,255.47 
Closing Date: January 22, 2019 @ 5:59pm CT

Job Summary:  This position manages day-to-day benefits operations, customer support, and HR Metric functions. Provides communication and analytical support to the Director of Benefits Administration. Ensures compliance with related laws and regulations. Assists the Director with long-term strategic planning, plan design, and forecasting. Plans and executes recurring projects including annual enrollment and year-end transitions. Serve as benefits system platform expert. 

 Job Responsibilities:

  • Ensure full compliance with all applicable Federal and State statutes, County ordinances, department policies, and labor contracts as they pertain to the Milwaukee County's life and health benefit plans. 
  • Primary contact for day-to-day benefit plan operations.  Oversight of automated benefits system structure, data integrity, and interface with retirement and HR/payroll systems. Reviews plan manuals and documents and ensures consistency with benefits process and procedures.
  • Directs general benefits service staff including recruitment, supervision, and professional development. Assigns resources as needed to execute general benefits operations. Leads/Coordinates contract staff for integration of retiree benefits  with the pension system. 
  • Monitors benefits division department operating budget. Monitor performance versus budget.
  • Analyzes self-created and third party reports to identify trends in utilization and assist in monitoring annual performance versus budget.
  • Design and execute benefits publications, mass communications, and educational seminars. Draft and review correspondence for second-level benefits appeals. Coordinates with the Director Benefits Administration for related media inquiries and other record requests. 
  • Assists the Director of Benefits Administration in developing plan design options, forecasting aggregate utilization outcomes under multiple real and hypothetical scenarios.  
  • Primary contact for HR systems. Plan, develop, and troubleshoot procedures dictating flow of data through multiple HR, Payroll, Benefits, and vendor systems. Serves as the HR lead for the implementation and ongoing maintenance of the enterprise resource platform (ERP). 

Minimum Qualifications

Minimum Requirements:

  • Bachelor degree in Business, Human Resources, Public Administration or closely related field
  • Five (5) or more years of progressive experience in benefits administration 
  • One (1) or more years of supervisory experience in human resources or benefits areas
  • Valid driver’s license and accessibility to an insured reliable vehicle


·        Certified Employee Benefits Specialist (CEBS) is preferred.


Special Instructions: This Original Examination is open to current residents of the state of Wisconsin. The selection process will be job related and will consist of one or more of the following: education and experience evaluation; written, oral, or performance tests, or other assessment methods.

Milwaukee County offers a comprehensive blend of benefits designed to make your life better both inside and outside of the workplace. Milwaukee County conducts criminal background checks and pre-employment drug testing.

Milwaukee County is an Equal Opportunity/E-verify employer committed to diversity and all qualified applicants will receive consideration for employment and will not be discriminated against based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability genetic information or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.