The mission of the Disability Resource Center (DRC) of Milwaukee County is to enhance the quality of life for all individuals with physical, sensory, and intellectual disabilities along with their support networks living in Milwaukee County. We do this by addressing their needs and providing Individualized opportunities for persons to participate in the community with dignity and respect, while acknowledging their cultural differences and values.
Job Summary: Under the direction of a DRC Supervisor, this position assesses and determines long-term care eligibility for customers who have a physical or intellectual/developmental disability. This HSW Enrollment Counselor will specifically provide options and enrollment counseling to customers who speak Spanish as well as English. The eligibility determination process involves completing a long-term care functional screens and calculating the results.
Completes a detailed assessment of client’s functional abilities utilizing state tools (long-term care functional screen) and calculates results. Consults with screen liaison and gathers medical documents as necessary.
Reviews long-term care functional screen results and provides information to customers about long-term care options and resources available in Milwaukee County. Explains all forms, paperwork and signatures which are necessary for enrollment.
Completes all necessary activities to complete and close case.
Provides backup telephone coverage (Information and Assistance), regarding publicly funded long-term care options.
Attends regular meetings with other members of their unit to discuss case and other issues.
Attends regular trainings sponsored by Disabilities Services.
Checks and responds to email and voicemail communication.
Travels to and from customer homes approximately 20% of the time. HSWs receive a high volume of referrals from clients seeking long term care services. There are many steps in processing each referral. Workers may deal with customers who are verbally and/or physically aggressive at times. Workers are also required to go into unsafe neighborhoods sometimes to visit client in their homes.
Completes all other duties as assigned.
Resident of the state of Wisconsin
Valid Wisconsin driver’s license with access to an insured and reliable vehicle
Able to read, write, and speak both English and Spanish fluently is REQUIRED. (This skill we be tested prior to offer of employment)
Bachelor’s Degree required, preferred major in social service, human services or a closely related field.
One (1) or more years of experience working with adults who have a physical and/or intellectual/developmental disability (ages 18 – 59) in a social service setting
Experience using a personal computer to carry out general office practices and data processing, as well as working knowledge of standard office equipment
Experience performing data entry in an accurate and expeditious manner (at a rate of at least 30 WPM)
Willing and able to travel to client’s homes approximately 20% of the time
Knowledge of publicly funded long-term care programs
Experience with Forward Health, Midas and/or CARES software programs
Certified as Long-Term Care Functional Screening or completion of certification is required within 30 days of hire and must be maintained as a condition of employment
Knowledge, Skills, and Abilities: Skilled in customer service, verbal, communication skills, and, patience Ability to write succinctly, be professional, have critical thinking, and be accountable. HSWs must have the ability to work collaboratively with other units and organizations within and throughout the County. Must be proficient in common office suite computer programs, data collection, analysis, and in the use of general office equipment.